Terms & Conditions

These Terms and Conditions (“Terms”) govern access to and use of the website ApniReturn.com, the ApniReturn Mobile Application and all services made available through these platforms (collectively, the “Platform”).

By clicking “I Agree”, “Accept Terms & Conditions”, “Authorize and Continue”, or any equivalent acceptance button, registering an account, uploading documents, placing a service order or otherwise proceeding with a service, the Customer acknowledges that they have been provided an opportunity to read and understand these Terms and voluntarily agree to be bound by them, subject to applicable law.

These Terms constitute the general contractual framework between the Customer and ApniReturn.com for the relevant services. Service-specific terms, separate engagement agreements, declarations, statutory forms and authorizations may also apply.

If the Customer does not agree to these Terms, the Customer should not proceed with the relevant service.

The Customer declares that the personal information, financial information, identity documents, tax records, business documents, bank statements, certificates, photographs, signatures and other information submitted through the Platform are being provided voluntarily for the purpose of obtaining the selected service.

The Customer confirms that they have the right and lawful authority to provide the submitted information and documents and, where applicable, to authorize their processing for the requested service.

The Customer understands that the information may be used for preparing, reviewing, verifying, processing and submitting the relevant application, return, registration, declaration, document or other service expressly selected or authorized by the Customer.

Where information relating to another individual or entity is provided, the Customer is responsible for ensuring that the necessary legal authority, permission or other lawful basis exists for sharing that information.

The Customer declares that, to the best of their knowledge and based on the information available to them, all information, declarations, particulars and documents supplied to ApniReturn.com are genuine, accurate, complete and not knowingly misleading.

The Customer shall be responsible for ensuring the authenticity, validity, accuracy and lawful use of the information and documents provided by them, including, where applicable:

• PAN, Aadhaar-related documents and identity proofs;
• Income Tax Returns, Form 16, Form 26AS, AIS, TIS and other tax records;
• Bank statements, financial records, income details and transaction particulars;
• GST registrations, returns, invoices and business records;
• Company, LLP, partnership, MSME, FSSAI, PF, ESI and other registration documents;
• Signatures, declarations, affidavits, authorizations and supporting evidence; and
• Documents intended for submission to government departments, statutory authorities, courts, tribunals, banks or other institutions.

The Customer shall promptly disclose any known error, discrepancy, duplication, alteration, omission or other material issue in the information supplied.

The Customer shall not knowingly upload or submit forged, fabricated, counterfeit, altered, duplicated, fraudulent or misleading documents or authorize their use for an unlawful purpose.

Where an error, omission, false declaration, forged document, duplicate record, incorrect particular or other document-related problem arises from information or material supplied by the Customer, the Customer shall be responsible for the accuracy and authenticity of that information and for consequences attributable to their own act, omission, misrepresentation or failure to disclose material facts, subject to applicable law.

ApniReturn.com shall not be responsible for a defect that could not reasonably have been identified from the information supplied, provided that the Platform has performed its own obligations with the care required by law.

However, the Company shall not be responsible for a Customer’s independent misrepresentation, fraud or deliberate concealment merely because it processed information supplied by the Customer.

Nothing in this clause excludes or limits any liability arising from ApniReturn.com’s own fraud, wilful misconduct, negligence, failure to perform an agreed obligation or other liability that cannot lawfully be excluded.

Where a document is found or reasonably suspected to be false, forged, duplicated, inconsistent or otherwise defective, ApniReturn.com may, as appropriate:

• Request clarification, correction or additional supporting documents;
• Suspend processing of the affected service while verification is pending;
• Decline to submit a document that reasonably appears unlawful or unreliable;
• Request a fresh declaration or valid replacement document;
• Cancel the affected service in accordance with the applicable terms and law; or
• Take any other lawful step reasonably necessary to protect the Customer, the Platform or an affected third party.

The Customer shall bear lawful additional expenses or consequences directly attributable to their own incorrect or misleading information, where such recovery is permitted by the agreed terms and applicable law.

By accepting these Terms and selecting a particular service, the Customer authorizes ApniReturn.com and its duly authorized personnel to access, collect, organize, review, prepare, format, process and use the information and documents reasonably necessary to deliver that service.

Depending on the service selected, such authorization may include:

• Preparing tax returns, applications, declarations and supporting documents;
• Reviewing information supplied by the Customer and identifying apparent inconsistencies;
• Preparing or assisting with GST filings, registrations and compliance documents;
• Preparing business registration and statutory application documents;
• Preparing notices, replies, agreements and other legal or professional documents where such service is lawfully provided;
• Communicating with the Customer to obtain missing information or clarification;
• Processing and submitting information through an authorized government portal or other relevant system, where expressly authorized and legally permitted; and
• Maintaining relevant service records and submission acknowledgements as required for service delivery and legal compliance.

This authorization is limited to the relevant service selected by the Customer and the actions reasonably necessary to perform it.

Acceptance of these Terms does not authorize ApniReturn.com to use the Customer’s information for unrelated transactions, make false declarations, create unauthorized commitments or undertake actions outside the scope of the Customer’s instructions and applicable law.

Where the Customer purchases an Income Tax Return, GST, PAN-related, business registration, digital signature or other statutory service, the Customer authorizes ApniReturn.com to undertake the preparatory and processing activities reasonably required for that service.

Subject to the service selected and the applicable legal requirements, these activities may include:

• Preparing the relevant return, application, form or declaration;
• Reviewing and organizing the information supplied by the Customer;
• Assisting with the completion of official forms and online processes;
• Submitting documents or applications where the Customer has provided the necessary authorization and the relevant portal permits the submission;
• Communicating with the Customer regarding acknowledgements, defects, notices or additional document requirements; and
• Providing procedural assistance for corrections, amendments or subsequent compliance, where included in the purchased service.

The Customer acknowledges that certain actions may require a separate OTP, digital signature, e-signature, DSC, power of attorney, statutory authorization, professional engagement or other prescribed form of approval.

The Customer shall provide such additional authorization when legally required. A general acceptance of these Terms shall not be treated as a substitute for a mandatory statutory declaration, personal verification, prescribed signature or independent approval.

ApniReturn.com shall not knowingly make an unauthorized filing, declaration or submission in the Customer’s name.

Where the Customer selects a legal service offered through the Platform, the Customer authorizes ApniReturn.com and the relevant duly engaged professional to undertake the specific preparatory and procedural work included in the agreed service.

Depending on the service, this may include:

• Preparing legal notices, replies, applications, petitions, affidavits, agreements and other legal documents;
• Reviewing documents and facts supplied by the Customer;
• Assisting with documentation for court proceedings, tribunals, mediation, arbitration or other legal processes;
• Preparing drafts and supporting papers for filing before a competent authority;
• Coordinating with the Customer regarding signatures, evidence, dates, filing requirements and procedural compliance; and
• Undertaking filing, representation or other professional activities where lawfully permitted and separately authorized as required.

These Terms alone do not constitute a vakalatnama, power of attorney, court appearance authority, professional engagement letter or any other prescribed legal instrument where such separate instrument is required by law or professional rules.

Representation before a court, tribunal or other authority shall be undertaken only by a person legally entitled to provide the relevant representation and after obtaining the required engagement and authorization.

The Customer remains responsible for the truthfulness of facts supplied for legal documents, affidavits, pleadings and declarations. ApniReturn.com and the relevant professional remain responsible for their own legal and professional obligations.

The Customer shall review the material facts, figures, personal particulars and declarations contained in documents before approving a submission where Customer approval is required.

Where a return, application, affidavit, declaration or other document requires the Customer’s signature, verification, OTP, digital signature or express approval, the Customer shall complete that step accurately and within the prescribed time.

The Customer shall not assume that uploading documents alone constitutes a completed statutory filing or that an application has been accepted by a government authority.

Where the relevant service includes filing, the Customer should retain the acknowledgement, receipt, reference number or other evidence of successful submission.

If the Customer identifies a material error before submission, the Customer shall notify ApniReturn.com promptly so that the issue can be assessed and corrected where reasonably possible.

ApniReturn.com may assist with preparation, filing, registration, documentation and procedural compliance. However, the approval, rejection, processing time or outcome of a government application, tax return, registration, licence, refund, legal proceeding or other third-party decision may depend on the relevant authority and the facts of the individual case.

Unless expressly agreed in writing and legally permissible, ApniReturn.com does not guarantee:

• Approval of any licence, registration, application or statutory filing;
• A particular tax refund, assessment outcome or government benefit;
• Acceptance of any document by a court, tribunal or government department;
• A particular judgment, order, settlement or litigation result; or
• Completion of a third-party process within a time that is not within the Company’s reasonable control.

A rejection or delay by an authority shall not automatically establish a failure by ApniReturn.com where the Company has properly performed its agreed obligations.

Nothing in this clause excuses a failure attributable to the Company’s own breach of an agreed obligation or removes any remedy available under applicable law.

The Customer shall provide complete, accurate and timely information, documents, signatures, declarations, OTP verification and other approvals reasonably necessary for the selected service.

The Customer shall respond to reasonable requests for clarification and shall promptly notify ApniReturn.com of any material change or error in the information already supplied.

Where the Customer fails to provide required information or approvals, processing may be delayed, suspended or become impossible.

Consequences arising from such failure shall be assessed in accordance with the service terms, the facts of the case and applicable law.

The Customer shall not knowingly instruct ApniReturn.com to submit false information, conceal material facts, fabricate evidence, evade legal obligations or perform an unlawful act.

The Customer agrees to pay the applicable service charges, statutory fees, professional fees and other amounts disclosed at the time of ordering the relevant service.

Certain services may involve separate government fees, payment gateway charges or third-party expenses.

The Customer is responsible for reviewing the service description, scope, charges and any applicable service-specific conditions before payment.

Payments shall be processed through the available payment methods. The Customer should retain payment receipts and transaction references for future verification.

The applicable Refund and Cancellation Policy published on the Platform shall govern refund requests, subject to mandatory applicable law.

No provision of these Terms shall authorize an unlawful fee, penalty, deduction or retention of money.

Customer information shall be handled in accordance with the Privacy Policy of ApniReturn.com and applicable law.

ApniReturn.com does not sell Customer personal information or voluntarily disclose confidential Customer information to unrelated or unauthorized third parties without appropriate authorization or another lawful basis.

Limited information may be processed by authorized service providers, payment gateways, technical providers, relevant government portals or other entities where reasonably necessary for the authorized service or otherwise permitted or required by law.

The Customer acknowledges that statutory filings and submissions may make relevant information available to the receiving authority in accordance with that authority’s legal framework.

The Customer should not share passwords, banking PINs or other confidential authentication credentials with unauthorized persons.

The Customer acknowledges that acceptance of these Terms through the Platform may be recorded electronically.

Subject to applicable law, relevant records may include:

• Acceptance date and time;
• Customer account or order reference;
• The version of the Terms presented at acceptance;
• The recorded acceptance action;
• Relevant verification and transaction references; and
• Subsequent service instructions and communications.

Such records may be maintained and used for service administration, transaction verification, dispute resolution and lawful evidentiary purposes.

Electronic acceptance shall not replace a separate signature, authentication, stamp, registration or other formality where the law requires it.

Customers shall not use the Platform to upload forged documents, impersonate another person, make unauthorized applications, submit fraudulent declarations, misuse another person’s identity or carry out any activity prohibited by law.

Where ApniReturn.com reasonably suspects fraud, impersonation, unauthorized access or misuse, it may seek clarification, suspend the affected activity or take other proportionate and lawful protective measures.

Where required or lawfully permitted, the Company may cooperate with competent authorities in connection with a suspected unlawful activity.

Such action shall not be taken merely to avoid a legitimate contractual obligation or a mandatory legal remedy.

The website, mobile application, software, design, branding, text, service descriptions and other Platform materials may be protected by intellectual property laws.

Except where permitted by law or expressly authorized in writing, Customers shall not reproduce, distribute, modify, commercially exploit or misuse protected Platform materials.

Customers shall use the Platform only for lawful purposes and shall not attempt to disrupt its operation, bypass security measures or access another user’s account or information without authorization.

Certain services may depend on external government portals, payment gateways, banks, statutory authorities, technology providers or other independent entities.

Their services may be governed by separate terms, procedures and privacy policies.

ApniReturn.com shall not be responsible for an independent third party’s acts or omissions to the extent that the relevant matter is outside the Company’s control and the Company has fulfilled its own obligations.

This clause does not exclude responsibility for the Company’s own acts, representations, contractual breaches or other liabilities that remain enforceable under applicable law.

ApniReturn.com may suspend or discontinue an affected service where reasonably necessary due to suspected fraud, security concerns, unlawful instructions, non-payment, material non-cooperation or another legitimate operational or legal reason.

Where appropriate and legally permissible, the Customer may be informed of the reason and any steps necessary to resume the service.

Termination, suspension or cancellation shall not automatically eliminate accrued payment obligations, lawful refund rights, data protection rights or other rights that survive under applicable law.

To the extent permitted by applicable law, ApniReturn.com’s responsibility shall be determined by the agreed scope of service, the Company’s actual obligations, the facts of the matter and the remedies available under applicable law.

The Company shall not be responsible for consequences attributable solely to false, forged, incomplete or misleading information supplied by the Customer, where the Company has acted in accordance with its obligations and could not reasonably have identified the defect.

Nothing in these Terms shall exclude or restrict liability for fraud, wilful misconduct, negligence, breach of a mandatory legal obligation or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms shall deprive a Customer of a statutory consumer right or other non-waivable legal remedy.

To the extent permitted by applicable law, the Customer may be responsible for direct losses, claims or reasonable expenses legally attributable to the Customer’s own fraud, deliberate misrepresentation, unlawful instructions or unauthorized submission of documents.

Any indemnity shall be proportionate to the Customer’s actual responsibility and subject to applicable law.

The Customer shall not be required under this clause to indemnify ApniReturn.com for losses caused by the Company’s own negligence, fraud, wilful misconduct or breach of a mandatory legal obligation.

ApniReturn.com may revise these Terms from time to time to reflect changes in its services, technology, operational procedures or applicable law.

The revised version shall be published on the Platform with an updated revision date.

Where a material change requires fresh notice or acceptance under applicable law, the Company shall take the necessary steps.

A revision shall not retrospectively remove an accrued right or override a mandatory legal requirement.

Customers may raise questions, complaints or service-related concerns through the official customer support or grievance facility available on ApniReturn.com and the ApniReturn Mobile Application.

Customers should provide sufficient information to identify the relevant order or service and should avoid sharing unnecessary sensitive information through unsecured channels.

Complaints shall be handled in accordance with applicable law and the Company’s applicable grievance procedures.

These Terms shall be governed by the laws of India.

Subject to applicable law, competent courts at Shahdara, Delhi, including courts having territorial and subject-matter jurisdiction in the Karkardooma Court complex, may exercise jurisdiction over disputes arising from these Terms where such jurisdiction is legally available.

Nothing in this clause shall exclude the jurisdiction of a consumer commission, statutory authority or other competent forum where applicable law confers jurisdiction upon that forum.

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority, that provision shall apply only to the extent legally permissible.

The remaining provisions shall continue to operate to the extent that they remain valid and enforceable.

By clicking the acceptance button, the Customer confirms and declares that:

• I have read or have been given an opportunity to read these Terms and Conditions.
• I am voluntarily providing the information and documents necessary for the service selected by me.
• To the best of my knowledge, the information and documents supplied by me are accurate, complete and genuine, and I have disclosed any material issue known to me.
• I have the lawful right or authority to provide the information and documents submitted by me.
• I authorize ApniReturn.com and its duly authorized personnel to use and process the information and documents for the specific service selected by me.
• I authorize the preparation, processing and submission of relevant documents or applications to the appropriate authority where such action is included in the service, is within the scope of my instructions and is legally permitted.
• I understand that certain services may require a separate OTP, digital signature, e-signature, declaration, power of attorney, vakalatnama or other prescribed authorization.
• I understand that I remain responsible for the truthfulness and authenticity of information and documents supplied by me and for consequences attributable to my own fraud, misrepresentation or material omission, subject to applicable law.
• I understand that the acceptance of these Terms does not guarantee approval, registration, a tax refund or a particular outcome from a government authority, court, tribunal or other independent entity.
• I understand that my personal information will be handled in accordance with the Privacy Policy and applicable law.
• I agree to pay the applicable charges for the service selected by me and understand that refunds and cancellations will be governed by the applicable Refund and Cancellation Policy and mandatory legal requirements.
• I confirm that I am authorized to accept these Terms for myself or, where applicable, for the business or entity I represent.
• I understand that this general acceptance does not replace any separate authorization or legal formality required by law.

By clicking “I Agree and Authorize”, I confirm my acceptance of these Terms and authorize ApniReturn.com to process my information for the specific service selected by me, subject to these Terms and applicable law.